We usually reply within one working day.
The fastest way is inside the app. Open Profile, then Help Centre, then Contact Support. Muni answers most questions straight away and passes anything it cannot to a person, and it can see your orders, which email cannot.
Please include your order number if your question is about an order. It starts with ED- and is on the order screen.
Message the seller first, through the chat on the order. Most delays are ordinary and sorted in a message or two. Your money is still held by us at this point and has not reached them. If the seller stops replying, contact support and we will step in.
If you have not yet confirmed the order as complete, your money is still held and can be returned in full. Open the order and tap Cancel, or contact support if the option is not there.
After you have confirmed completion, refunds depend on the seller's own return policy, which is shown on every listing before you pay.
Do not. Paying outside ErrandDrop means we cannot hold the money, cannot return it, and cannot investigate. Report it to us and we will look into the account.
Most transfers land within minutes, but a bank can take up to one working day. If it has been longer than that, contact support with the date and amount.
In the app: Profile, then Request Account Deletion. It is processed within three to five working days and removes your data permanently. Orders still in progress must be completed or cancelled first.
For fraud, harassment, or anything involving safety, email support@erranddrop.com with "Urgent" in the subject line. These are read before anything else.
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